How Can We Help?
Can I modify or cancel my order?
Our orders are sent to our team for processing as soon as they are recieved. If you need to edit your order, please contact us at firstname.lastname@example.org within the first two hours after receiving your order confirmation.
Can I return my order?
All new and unopened products come with a 15-day; money-back guarantee based on the delivery date. To receive a refund or to make a return, please contact us at email@example.com with your order number.Mon Coeur will provide a shipping label which will be deducted from the refund.
Sales items may be returned for store credit, clearance items discounted at 40% or more are final sale. Mon Coeur will provide a shipping label which will be deducted from the refund.
Can I upgrade to Priority Shipping?
Yes, we offer express shipping, available at checkout, or you can contact our care team at firstname.lastname@example.org for assistance.
Where is my order confirmation email?
Your order confirmation can be found in the email used in your order between 5-15 minutes after submitting your order.
How can I track my order?
You can track your order our chat widget on our website using your order number, via email using your order number or on the route app.
Do you ship internationally?
Yes, we ship to over 150 countries world wide.
When will my order ship?
Orders ship between 1-3 business days after Domestic Shipping Policy (1-3 business day processing time)
International Shipping Policy (1-3 business day processing time)
United States Holidays and Bank Holidays will delay shipping.
What if I have a lost or stolen package?
How do I process my return?
Contact us with your order number at email@example.com to assist with returns.
All new and unopened non-sale products come with a 15-day; money-back guarantee based on the delivery date. To receive a refund or to make a return, please contact us at firstname.lastname@example.org with your order number.
Placing an order
How can I track my order?
You can track your order our chat widget on our website using your order number, via email using your order number or on the Route app.
Do you offer gift messaging?
We offer gift messaging, select the "gift note" on your order and add the message you would like to share, up to 200 characters.
Do I need to be registered in online store to make a purchase?
We encourage registration to receive exclusive discounts, early access and special behind the scenes content.
What payment methods do you accept?
We accept Visa, Mastercard, Paypal, Apple Pay and ShopPay.
How will my order be packaged?
You order will be packaged using 100% recycled materials, including a cust 100% recycled polymailer, recycled tissue paper and a recycled paper sticker.
Do you help with sizing?
Yes, please email our customer care team with height measurements, weight and age and care team will assist with specific sizing suggestions. You can also reference the sizing guide here
Can I earn rewards on my purchases?
Yes, after placing an order you can contact our team at customercare@moncoeur and ask them about your rewards
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Our Customer Service Team is available Mon-Fri 9AM-4PM (ET) to assist you with any order inquiries. eg. exchange and return queries, size and fit advice and detailed product information.
If you are requesting an order or account information, please include your customer/order number or full name and zip code, and we’ll get right on it.
110 Lafayette Street
New York, NY 10013
For questions about Mon Coeur's work on sustainability and policies, please send an email to email@example.com.
Press and Media
For access to our press section including our image bank, or for press inquiries, please contact firstname.lastname@example.org.
Sales and Wholesale
Mon Coeur has retailers world-wide. For all wholesale-related inquiries, eg. how to become a wholesale partner, wholesale terms and conditions, wholesale FAQ's and more, please contact us by sending an email to email@example.com.