Our orders are sent to our team for processing as soon as they are recieved. If you need to edit your order, please contact us at customercare@moncoeur.com within the first two hours after receiving your order confirmation. 

All new and unopened products come with a 15-day; money-back guarantee based on the delivery date. To receive a refund or to make a return, please contact us at customercare@moncoeur.com with your order number.Mon Coeur will provide a shipping label which will be deducted from the refund.
Sales items may be returned for store credit, clearance items discounted at 40% or more are final sale. Mon Coeur will provide a shipping label which will be deducted from the refund.

Yes, we offer express shipping, available at checkout, or you can contact our care team at customercare@moncoeur.com for assistance.

Your order confirmation can be found in the email used in your order between 5-15 minutes after submitting your order. 

You can track your order our chat widget on our website using your order number, via email using your order number or on the route app. 

Yes, we ship to over 150 countries world wide. 

Orders ship between 1-3 business days after Domestic Shipping Policy (1-3 business day processing time)
International Shipping Policy (1-3 business day processing time)
United States Holidays and Bank Holidays will delay shipping.

Shipping insurance covers lost, damaged or stolen items. If you insured your order with Route at checkout, please use the following link to file a claim: 

https://claims.route.com

Contact us with your order number at customercare@moncoeur.com to assist with returns.

All new and unopened non-sale products come with a 15-day; money-back guarantee based on the delivery date. To receive a refund or to make a return, please contact us at customercare@moncoeur.com with your order number.

You can track your order our chat widget on our website using your order number, via email using your order number or on the Route app.

We offer gift messaging, select the "gift note" on your order and add the message you would like to share, up to 200 characters. 

We encourage registration to receive exclusive discounts, early access and special behind the scenes content. 

We accept Visa, Mastercard, Paypal, Apple Pay and ShopPay. 

You order will be packaged using 100% recycled materials, including a cust 100% recycled polymailer, recycled tissue paper and a recycled paper sticker.

Yes, please email our customer care team with height measurements, weight and age and care team will assist with specific sizing suggestions. You can also reference the sizing guide here

Yes, after placing an order you can contact our team at customercare@moncoeur and ask them about your rewards

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.